Frequently Asked Questions (FAQ)

For a full list of delivery destinations, delivery times and fees click here

Yes, For a full list of delivery destinations click here

No

The majority of our items are manufactured in our office in Ballinasloe, Co. Galway. Collection could be arranged if you email prior to ordering we can discuss this option.

No, in Ireland delivery is Monday to Friday only. However on some occasions, if your post could not be delivered on the Friday, due to “no answer at the door”, sometimes An Post may try again on Saturday morning. International mail delivery days may vary and cannot be guaranteed so ordering in advance is recommended.

Yes, after your order has been processed. We will email you a tracking code along with a link to the tracking page.

Delivery within Ireland is €6.95. For international delivery times and fees click here

No, you will only receive a confirmation email with all your provided information. We do not post any information regarding the price or the personal information of the person who has ordered the gift. If you want us to send a complementary card, we can do that. Simply enter your card message at the checkout page. If you want your name on the card you must enter you name along with the card message.

We offer gift wrapping on specific items. On the product page if it has the gift wrapping option, then you can gift wrap this item. We also use bubble wrap to make sure the items arrive safe and sound. We will also wrap the cups and framed prints in a nice burgundy tissue wrapping paper.

No, you can do this when at the checkout page if you wish or check out as a guest.

Yes and No.

Yes: We can show you certain examples of previously designed personalised prints and cups. For example if you wanted to see the “Where we got Engaged” product in a light blue, with France being the location, we can show you an example of one we created before. Or, if you wanted to see the GAA cups with the male from Cork and the female from Kerry, we can show you an example and so on.

No: We can’t design your caricature or coat of arms without payment. This would be very time consuming and would just not be feasible.

Any questions regarding drafts please email us on  info@hampershop.ie

Caricatures can take a couple of hours to make so it is not possible to send you a draft until the payment is received. We can send you a draft, but please note: When designing the caricatures we initially make a trace based on the provided photo of the persons face. Their facial expression, smile, jaw line, hair colour ect. will be based on the photo provided. For example: if the person is smiling or not smiling in your photo each detail will be replicated in the caricature. It is the customers responsibility to provide a photo or photos that they are happy with as the end result will mirror the photo provided. Please note: that the changes we make at the draft stage are normally small adjustments like colour and contour should the client request it. Starting from scratch on a new photo is not possible. So please make sure you are 100% happy with the photo before using it.

Yes. On our personalised framed prints and personalised mugs all text can be edited or removed however you want. If you want to add a beard or glasses to any of the people on the personalised mugs or prints please leave a note on the “order notes” field at the payment page.

If you have any questions about making additional changes to our products, please email us on info@thegiftshop.ie

We have a no quibble return policy on all non-personalised products. If the gift is personalised and you changed your mind after the product was shipped, then as the item is personalised, it can not be returned. We only replace personalised items if they are defective or damaged. In this instance we will resend you a replacement, free of charge.

In the rare occasion your order is damaged in transit we will replace any items that were damaged, free of charge, with no fuss. Simply email us a picture of the damaged item along with your name and order number and we’ll get the replacement out in the next delivery.